100 %

Satisfaction Guarantee

You have up to 365 days to return your items - one full year!

We are committed to delivering high quality products, and your satisfaction is 100 % guaranteed! That's why we extended the return policy up to 365 days. Do not hesitate with your purchases. In case your order doesn't meet your expectations, simply send it back and we’ll refund or exchange your items.

How to proceed when returning the goods:

In what situations can you return the goods?

1) Items damaged due to shipping

If you suspect that your items were damaged while being shipped, please email us at info@europosters.eu immediately and provide us with a photo of the package and damaged items. We will contact you right away with information regarding what to do next. Your email must be sent within 48 hours, later complaints will not be considered. You do not have to send the damaged goods back to us.

2) Items damaged within 24 months after purchase

Were your items damaged by, for example, sunlight? Send an email to info@europosters.eu with a photo of the damaged item and we will contact you with information regarding what steps to take next. The warranty period does not cover defects caused by careless handling or mechanical damage.

3) Unhappy about ordered items

Maybe your items don’t match with the colour of your couch, or don't fit your apartment’s style. No problem, send back your items back and we will issue a refund. If you choose to return the items within 14 days, we will refund you for the cost of the items and the lowest priced shipping cost, if charged. After 14 days, you will only be refunded the price of the items. The return shipping costs must be paid at your expenses.

4) Receiving the wrong items or missing items in your order

Have you received a different item from the one you ordered? Are there any items missing in your order? That can happen and we are sorry for it. Please send a photo of the item you received to the email info@europosters.eu. We will immediately contact you with information regarding what steps to take next.

How to wrap and return the goods?

If you are sending the goods back, make sure that they are securely packed so that they are not damaged during transport. Ideally use the original packaging that came with the goods.

Together with the package, please send us an e-mail to info@europosters.eu with the information that you are returning the goods. Provide your name, order number and account number to which you would like a refund.

We will return the money for the goods within 14 days of receiving the undamaged shipment back to our warehouse.

Where to return the goods?

Label the goods visibly and send them to the following address:

Europosters, s.r.o.
Mrač 270
257 21 Mrač
Czech Republic

Are there any exceptions?

Goods made on your demand cannot be returned. This information can also be found within the relevant products directly on our website. Such goods can only be claimed in case of an obvious printing error or damage from our side. The exceptions are namely:

• prints of your own photos on photo paper and canvas

• art prints on demand on photo paper, canvas or wall mural

• custom framing

For more detailed information, please visit our Terms & Conditions page.