Returns policy

You have up to 365-days to return your items - one full year!

Your satisfaction is what’s most important to us. That’s why we extended the return policy up to 365 days. Don’t hesitate with your purchases. In case your order doesn’t meet your expectations, simply send it back and we’ll refund or exchange your items.

Returns Procedure

1) Damaged items due to shipping

If you suspect that your items were damaged while being shipped, please email us at info@europosters.eu immediately and provide us with a photo of the package and damaged items. We will contact you back right away with information regarding what to do next. Your email must be sent within 48 hours. Later complaints will not be considered.

2) Items damaged within 24 months after purchase

Were your items damaged by, for example, sunlight? Send us an email to info@europosters.eu with a photo of your damaged item and we will contact you with information regarding what steps to take next.

3) Unsatisfied with ordered items

Maybe your items don’t match with the colour of your couch, or fit your apartment’s style. No problem, send back your items and we will issue a refund. Package your items securely (preferably in the original packaging) to avoid damage while being shipped, and send them to the address below.

In the package, please provide your name, order number, and account number where you’d like the refund money sent to you.

We will send your refund within 14 days after receiving the returned items.

Please send the same information regarding your return to the email info@europosters.eu.

4) Receiving the wrong items

Have you received a different item than you ordered? Please send us a photo of the item you received to the email info@europosters.eu. We will immediately contact you with information regarding what steps to take next.

5) Missing items in your order

Are there any items missing in your order? Send us a list of the missing items to the email info@europosters.eu. We will immediately contact you with information regarding the next steps.

Please email us your refund preference. You can choose from the following two options:

• Money back
• Exchange

If you choose to return the items within 14 days, we will refund you for the cost of the items and the lowest priced shipping cost, if charged. After 14 days, you will only be refunded the price of the items.

Customized items (Print on demand, wallpaper prints, framing and products from photo bank) do not comply with the 14 days withdrawal from the contract, nor 365 day return policy.

For more detailed information, please visit our Terms & Conditions page.

Contact address:

Europosters, s.r.o.
Mrač 270
257 21 Mrač
Czech Republic